One of the best ways for a small business to get the attention that they need to take their product or service to a broader audience is with social media websites. In some cases, having an active social media account can be better than having a website and far better than traditional forms of advertising such as newspapers or other printed promotional materials. One of the things that you will have to deal with when running a social media account for your business are disgruntled or dissatisfied customers who use your page to sound off about their bad experience with your business. The following are a few tips on dealing with your online critics from the comfort of your own executive suites.
Create a Blanket Policy
One of the first things that you need to think about regarding the handling of your online critics is a blanket policy for all of the people in your executive suites to follow regarding how to deal with these people. A lot of damage can be done by an inexperienced staff member dealing with a dissatisfied customer on your social media page, so having a policy in place is a great way to ensure that everyone knows what they need to do and what they do not need to do.
Avoid Deleting
Another thing you want to avoid when dealing with your online critics is deleting their posts from your social media site, because many of your other users will think negatively of this tactic. Also the person you delete will take you task for it and it will cause another stir around your executive suites. The best course of action when dealing with these types of people is to kill them with kindness and try to be as accommodating as you possibly can.
If you are looking for great executive suites for your company, then be sure to contact the professionals at Premier Executive Center. We have the space and amenities that you need at the price you will be able to afford.
superioradmin May 2nd, 2014
Posted In: executive suites
